All students by accepting accommodation with International Student Accommodation agree to these terms.

In consideration of the accommodation fee and security deposit paid by or on behalf of the student, International Student Accommodation (ISA) hereby agrees to permit the student to reside in the premises specified in the “Confirmation of Accommodation” and for the period specified in the said “Confirmation of Accommodation” subject to the covenants and conditions to be performed and observed by the student during the occupancy period as specified in this agreement here to to the intent that this agreement shall only be revocable at the will of ISA and at its sole discretion.

1. ACCOMMODATION FEE

The accommodation fee (€ Euro) and payment dates are set out in the Payment Request statement. Late payments will incur a late fee and or a revocation of the agreement. Payment is made by bank transfer, all foreign exchange, banking and 3rd party charges will be the responsibility of the student and not ISA.

*Please note that there is a security deposit required for all residences.

Student residence and house/apartment shares are charged by the full week (from Sunday to Sunday) only in exceptional circumstances and with the prior written agreement of ISA will extra nights be charged pro-rata.

Residence: Long Term Accommodation
Academic year: August to End of May (40 weeks) – Fixed Term Agreement – 2 Semesters (Semester 1: August / January – Semester 2: January / May).
Fall Semester: August  to January (19 weeks) – Fixed Term Agreement.
Spring Semester – January to May (21 weeks) – Fixed Term Agreement.

We can arrange an Instalment Plan for all bookings over 18 weeks. This plan allows students to pay their fees in instalments, making it a convenient and affordable way to manage payments. The due dates for the instalments will be specified on the invoice. *This does not denote the number of weeks the student is in the accommodation.

Residence: Short Term Accommodation
The minimum booking period is 3 weeks.
Summer Semester: June to August.
For all bookings up to 8 weeks: full payment is required on the booking confirmation.
For all bookings 9 weeks to 17 weeks: 50 % of booking is due on confirmation and then balance due 1st week of arrival.

Homestay
The minimum period of stay is 7 nights for homestays.
For all bookings up to 8 weeks: full payment is required on the booking confirmation.
For all bookings 8 weeks to 17 weeks: 50 % of booking is due on confirmation and then balance due 1st week of arrival.
For bookings of 18 weeks or more: €350 needs to be paid at booking confirmation and we can arrange installment payment terms for the balance.

*This is a schedule of payments due, this Installment Plan allows you to pay your fees in installments dates which will be specified on the invoice. *This does not denote the number of weeks you are in the accommodation merely an easy, affordable way to pay the fee.

Security Deposits
Security deposits are refunded after departure on a report from the accommodation team. No deposits will be returned prior to departure. If the student cancels or curtails the booking, the security deposit is non-refundable.

*Refunds: In order to request a refund, please provide the following details to accounts@isaccommodation.com your name, ISA student reference number, bank account IBAN number and bank BIC (or Swift) number. ISA will endeavour to process all refunds within 15 working days from the date we receive your correct banking details or departure date.

Utilities
The standard utilities including electricity, heating, refuse, broadband and water are charged at a rate of €18 per week. They are not included in the accommodation fee. Fair usage applies and any costs incurred by International Student Accommodation in excess of the weekly fee will be charged or deducted from the security deposit. Utility costs and estimated usage can be provided to students.

Wi-fi broadband is provided to be shared by all Residents Fair usage applies to ensure service to all Residents. As ISA is not the service provider, we cannot guarantee the service reliability, speed, availability and signal strength in the property. No financial compensation is due to any Resident in the event of service disruption or change of provider. Any illegal internet activity, e.g. peer-to-peer file sharing, may be prosecuted.

2. EXTENSIONS

Should students wish to extend their stays, they must first contact ISA with the request by email. The student may not make “direct deals” with host families or other accommodation suppliers and the student agrees not to book directly.

ISA is under no obligation to provide extensions as they are subject to availability. ISA will endeavour to find similar alternative accommodation, but this cannot be guaranteed.

*Please note when extension occurs Terms and Conditions change to reflect complete stay and therefore may be subject to change of cancellation policy.

3. CANCELLATION, CURTAILMENT & NO SHOW

A cancellation will be deemed valid only upon an email confirmation regarding the cancellation from ISA. In the absence of this confirmation, the cancellation will be considered not received and the original terms will continue to be in effect.

No exceptions will be made as students are advised to purchase a student travel insurance policy.

*Refunds: In order to request a refund, please provide the following details to accounts@isaccommodation.com your name, ISA student reference number, bank account IBAN number and bank BIC (or Swift) number. ISA will endeavour to process all refunds within 15 days from the date we receive your correct banking details or departure date.

Residence

• Security Deposit: if the student cancels or curtails the booking, the security deposit is non-refundable.
• Cancellations received 14 days (12 noon GMT) or less prior to the booking dates: they will incur a penalty of the security deposit, plus the cost of the first two weeks of the accommodation fee. The remaining balance will be refunded, excluding any banking charges.
• Cancellations received on or after the booking dates: they are not entitled to a refund of any amounts paid. This includes “No-Show” which is considered a non-arrival at the agreed time without prior notification.
• Late arrivals: no refunds will be issued for any unused weeks if the student arrives after the date indicated in the booking.
• Early Departures: if the student checks out of the accommodation in advance of the date indicated in the booking, no refund will be provided for the unused portion of the stay. *Exceptions: if the student booked an Academic year from August to May and wishes to cancel the Semester 2, they must notify ISA by November 1st.

Homestay

• Cancellations received 14 days (12 noon GMT) or less prior to the booking dates: they will incur a penalty of €350 and the first two weeks of accommodation, the remaining balance will be refunded excluding any banking charges.
• For all bookings up to 8 weeks: if cancellation occurs after arrival students will be charged for the number of nights in accommodation plus 1 week.
• For all bookings 8 weeks or more: if cancellation occurs after arrival students will be charged for the number of nights in the accommodation plus 2 weeks.

If the student requests a change of host family and does not accept the alternative one offered and proceeds to cancel the booking we will charge an admin fee of €150 plus 1 weeks accommodation.

4. STUDENT ARRIVALS AND TRANSFERS

Arrival Details
The student will advise ISA of arrival time, at the time of booking or as soon as booked in order for us to inform the residence or homestay. ISA reserves the right to make changes to the accommodation address up to the arrival date.

Failure of the student to advise arrival details may result in the host family/arrival team not being at the accommodation when the student arrives.

Without arrival details, ISA Team will reserve the right to schedule check-in for residence or homestay according to their availability.

The student is responsible to advise ISA immediately of any delays and/or missed or cancelled flights.

Students going to a student residence, house/apartment must contact the number provided prior to departing the airport. Failure to do so may result in delays in checking-in to the accommodation.

• Standard check-in times in residence are between 14.00 – 20.00. For arrivals after 20:00, we will organise a self-check-in.
• Standard departure time in residence (check out) is before 10.00. Late check out is not allowed and will incur a fee of €30 per person.
• Check-in and check out of the host family is on the arrangement with the host.

Airport Transfers
All requests for airport transfers must be made by email, giving full flight details, not less than 7 days’ prior to arrival and must be paid for in advance otherwise the service will be cancelled.

If a student misses the flight or it is delayed by more than 90 minutes he must contact ISA to confirm the new details. In the event a student can not locate the driver, he must not leave the airport without contacting ISA.

If the student leaves the airport, no refund will be offered. “No-Shows” will be charged in full and the student will be charged in full for any re-arranged airport transfer.

A maximum waiting period of 90 minutes after the confirmed flight arrival time applies to all airport transfers.

5. COMPLAINTS BY STUDENTS

In the event of a complaint, ISA will aim to resolve all issues in the shortest time frame possible. The student must inform ISA of any issue as soon as possible. Students need to allow some time to resolve issues, especially during the weekend/out of hours.

If a student’s complaint is deemed to be bona fide, ISA will endeavour to find a solution, which may include relocating the students to alternative equivalent accommodation. ISA will not be liable to pay financial compensation to students who have actually stayed in booked accommodation but have complained after the duration of the stay ; nor will ISA pay for accommodation booked or arranged by an unsatisfied student or any third party, who was offered alternative accommodation.

In the event of a serious complaint, ISA will relocate the student immediately and resolve all issues after the student has been moved, in this case accommodation may not be equivalent to that which was booked.

ISA agrees to handle complaints on an immediate basis and provide feedback.

In the event of an urgent relocation becoming necessary, the student should first contact ISA who will make arrangements for the relocation. If such a situation should occur on a weekend, evening or public holiday, the contact must be made to ISA’s emergency number (provided prior to arrival in the confirmation documents and in the residence notice board).

6. RELOCATION OF STUDENTS AT THE REQUEST OF SUPPLIERS – HOMESTAY

In the case of a host family or other accommodation supplier requesting that a student to be relocated as a result of the student’s behaviour being deemed “unacceptable” by the accommodation supplier or due to the incompatibility of the student and the host family, ISA will relocate the student to suitable similar accommodation, subject to availability. Should similar accommodation not be available, ISA will relocate the student to alternative accommodation.

ISA will not be held responsible, financially or otherwise, for any inconvenience caused to the student as a result of relocation for reasons of “unacceptable behaviour” by the student or incompatibility with the host family, nor will ISA be liable to pay for any expenses (such as transportation costs etc.) incurred as a result of such a move being required.

7. WORKING HOURS & OFFICE DETAILS
Address : 6 Crow Street, Temple Bar Dublin 2, D02 XV00
Telephone : Residence +353 (0) 1 4758987 / Email: info@isaccommodation.com

We will inform all students immediately in the event these numbers change.

Office hours are from 09.00 to 17.00 GMT, Monday to Thursday. The office is closed on Fridays, Saturdays, Sundays and Public Holidays (as well as for Christmas/New Year holidays). When the office is closed, all email accounts are monitored. However, we do not guarantee a reply will be sent within the time limits specified above.

8. GENERAL CONDITIONS

Notification of ISA Student Residence Rules are in all the residences, failure to observe all these rules will be in breach of this agreement and will result in a fine and/or a revocation of the agreement.

All accommodation is NO SMOKING. Any student smoking or permitting another person to smoke in the accommodation will be in breach of this agreement and will result in a fine and/or a revocation of the agreement.

Subletting is not allowed: the student cannot sublet the bedroom booked under his/her name to another person. Subletting will constitute a breach of this agreement and will result in a fine and/or a revocation of the agreement.

Revocation should the student commit a serious breach of this agreement, conduct him or herself in a manner that is unlawful or seriously disruptive or anti-social or be charged with a criminal offence which in the reasonable opinion of ISA is serious, then ISA shall be absolutely entitled to revoke this agreement forthwith and the student shall vacate the premises on seven days notice (or earlier if deemed appropriate) without prejudice to any other rights accruing in favour of ISA here under.

We hold the rights of relocating students when necessary. If the same type of bedroom/accommodation is not available and the student decides to cancel the accommodation, he/she will receive a refund for the unused portion of the accommodation.

Should the student be in breach of the terms herein contained then ISA at its sole discretion shall be entitled to levy a fine in such amount as it shall decide. If a decision is made to revoke your accommodation you will forfeit your deposit and accommodation fee paid. The administrator shall be entitled to revoke the accommodation or impose such a fine. The student shall be informed of the ISA’s decision to impose a fine or to revoke the accommodation.

9. MISCELLANEOUS

ISA will ensure that accommodation is maintained to a high standard and deliver quality service.

Any alternative to this agreement must be made in writing and accepted by both parties. All the contents of this agreement are strictly confidential and should not be disclosed to any third party.

ISA will not be held liable and/or responsible to students in the event of physical damage, death, financial and/or material damage and/or loss to personal belongings or delays in connection with services other than those provided directly by ISA.

ISA will not be held responsible in the event of extraordinary circumstances such as act of strike, hostilities (whether war be declared or not), civil war, theft, act of God and/or any other circumstance(s) beyond its control.

ISA will not be liable for any loss(es), damage(s), claim(s) or expense(s) directly and/or indirectly arising from any breach of this agreement due to accommodation/service providers, including, without limitation, any injury to person(s), and/or damage to, or loss of property, whether caused by accommodation/service provider’s liability (in relationship to accommodation/service provider’s activities), negligence, gross negligence or wilful misconduct, their employees, business invitees, guests, customers or arising from any other matter whatsoever. In case of any conflict arising as result of this agreement, the decision of the Irish Courts will be final. The terms of this paragraph shall survive any termination of this agreement.

ISA will not be held financially responsible for any minor differences between the description given to the student and the accommodation provided in the case of a host family failing to advise ISA of changes to their accommodation. If differences are significant and likely to have a negative impact upon a student’s stay, ISA will make arrangements to move the student(s) to more suitable accommodation. The student agrees to integrate themselves with their host family and fully accepts they will not receive a similar “service” to that provided by hotels and B&B establishments.