Terms and conditions
International Student Accommodation
Licence to Reside
All students by accepting accommodation with International Student Accommodation agree to this licence.In consideration of the licence accommodation fee and security deposit paid by or on behalf of the student, International Student Accommodation (ISA) hereby agrees to licence and permit the student to reside in the premises specified in the “Confirmation of Accommodation” and for the period specified in the said “Confirmation of Accommodation” subject to the covenants and conditions to be performed and observed by the student during the occupancy period as specified in this licence hereto to the intent that this licence shall constitute a mere licence only revocable at the will of ISA and at its sole discretion. The accommodation fee (€ Euro) and payment dates are set out in your Payment Request statement.
The accommodation fee (€ Euro) and payment dates are set out in your Payment Request statement.
Late payments will incur a late fee and or a revocation of the Licence.
Payment is made by Bank transfer, PayToStudy or credit card, all foreign exchange, banking and 3rd party charges will be the responsibility of the student and not ISA.
The minimum period of stay is 7 nights for homestays. Rooms booked in host families for extra days, over and above the first week will be charged on a nightly basis. Students should never pay money directly to their host family for accommodation or make any arrangements with the host family not previously and explicitly agreed with International Student Accommodation.
The minimum period of stay is 7 nights for student residence and house/apartment shares. Accommodation will be offered on a Semester term of a minimum of 19 weeks for the Fall Semester and 21 for the Spring Semester.
Student residence and house/apartment shares are charged by the full week (from Sunday to Sunday) only in exceptional circumstance and with prior written agreement of ISA will extra nights be charged pro-rata.
STUDENT ARRIVALS AND TRANSFERS
- Arrival Details
The student will advise ISA of their arrival time, at the time of booking, in which case ISA will inform the host family or residence of the arrival time. Alternatively, if the arrival details are not available at the time of booking, it is the student’s responsibility to communicate these details to ISA at least 5 days’ prior to arrival.
Failure of the student to advise arrival details may result in the host family/arrival team not being at the accommodation when the student arrives.
The student is responsible to advise ISA immediately of any delays and/or missed or cancelled flights.
ISA will not be held responsible for any reason if the host family is not at home to receive the student when he/she arrives.
Students going to a student residence, house/apartment share must contact the number provided prior to departing the airport. Failure to do so may result in delays in checking-in to accommodation.
Standard Arrival times are between 2pm to 8pm. You must provide your flight details or estimated arrival time in order to avoid delays checking in.
For arrivals after 8pm the student will be requested to book an airport transfer who will have keys for you.
Standard Departure time (check out) is before 11am.
Deposit refunds will be processed by Bank transfer after inspection of the accommodation. Refunds will be processed within 15 working days of your departure.
You must send an email to firstname.lastname@example.org with your bank details in order to receive your refund.
- Airport Transfers
All requests for Airport Transfers must be made by e-mail, giving full flight details, not less than 5 days’ prior to arrival and must be paid for in advance otherwise the service will be cancelled.
If a student misses their flight or it is delayed by more than 90 minutes they must contact ISA to confirm the new details.
In the event a student can not locate the driver, the student must not leave the airport without contacting ISA. If the student leaves the airport no refund will be offered.
“No-Shows” will be charged in full and the student will be charged in full for any re-arranged Airport Transfer.
A maximum waiting period of 90 minutes after the confirmed flight arrival time applies to all Airport Transfers.
- CANCELLATION, CURTAILMENT & NO SHOW
- Cancellations & Late Amendments
- Bookings may be cancelled up to 14 days (12 noon GMT) prior to the arrival will incur a €250 administration charge, 100% of the accommodation fee – if paid – will be refunded less any bank charges incurred.
- Cancellations received 14 days (12 noon GMT) or less prior to the expected arrival date and “no-show”, will incur a penalty of €250 and the first two weeks accommodation fee, the remaining balance will be refunded excluding any banking charges.
A “no-show” is considered a non arrival at the agreed time without prior notification.
Amendments received 14 days or less prior to the expected arrival date will be charged from the original arrival date.
ISA reserves the right to make changes to the accommodation address up to the arrival date.
- Curtailment of Accommodation
Student Residence, House/Apartment Shares
- In the event a student curtails his/her stay at a student residence, house/apartment share, refunds for unused portions of accommodation will not be given to short term students (17 weeks or less).
- Long term students (18 weeks or more) – We operate Semester 1 (Sept to Jan) and Semester 2 (Jan to May/June or more). By accepting accommodation for Erasmus students you are obliged to pay for the full Semester. Early departures are not entitled to a refund of the unused portion.
- If you have booked the full academic year you can cancel the spring semester without any cost before November 1st, for the summer semester the deadline is March 1st. After these dates and up to 14 days (12 noon GMT) prior to the commencement of the next semester, cancellations will incur a €250 administration charge, 100% of the accommodation fee – if paid – will be refunded less any bank charges incurred. Cancellations received 14 days (12 noon GMT) or less prior to the commencement of the second semester, will incur a penalty of €250 and the first two weeks accommodation fee, the remaining balance will be refunded excluding any banking charges.
No exceptions will be made even in the case of medical or family emergency as students are advised to purchase a student travel insurance policy.
Refunds for unused portions of accommodation in event a student cuts short his/her stay at a host family will only be issued for the portion less an entire weeks notice. No exceptions will be made even in the case of medical or family emergency as students are advised to purchase a student travel insurance policy.
In order to request a refund, please provide the following details to email@example.com your name, ISA student reference number, bank account IBAN number and bank BIC (or Swift) number.
ISA will endeavour to process all refunds within 15 days from the date we receive your correct banking details or departure date.
No deposits will be returned prior to departure.
Utilities including Electricity, Heating, Refuse, Broadband and Water are included in your accommodation fee. Fair usage applies and you will be charged for any costs incurred by International Student Accommodation in excess of the weekly allowance.
i Standard utilities will be charged at a rate of €10 per week. Any amount in excess of this will be deducted from your deposit at the end of your stay.
ii In the event that any accommodation is consistently showing excessive usage. The students will be notified and we will required the students to make an additional payment to adequately cover said usage.
iii Utility costs and estimated, usage can be provided to students at any time.
iv Wi-fi broadband is provided to be shared by all tenants. Fair usage applies to ensure service to all tenants. As ISA is not the service provider, we cannot guarantee the service reliability, speed, availability and signal strength in the property. No financial compensation is due to any tenant in the event of service disruption or change of provider. Any illegal internet activity, e.g. peer-to-peer file sharing, may be prosecuted.
- COMPLAINTS BY STUDENTS
In the event of a complaint, ISA will aim to resolve all issues within 24 hours. The student must inform ISA of any issue as soon as possible.
If a student’s complaint is deemed to be bona fide, ISA will endeavour to find a solution, which may include relocating the students to alternative equivalent accommodation.
ISA will not be liable to pay financial compensation to students who have actually stayed in booked accommodation but have complained after the duration of the stay ; nor will ISA pay for accommodation booked or arranged by an unsatisfied student or any third party, who was offered alternative accommodation.
In the event of a serious complaint, ISA will relocate the student immediately and resolve all issues after the student has been moved, in this case accommodation may not be equivalent to that which was booked.
ISA agrees to handle complaints on an immediate basis and provide feedback.
In the event of an urgent relocation becoming necessary, the student should first contact ISA who will make arrangements for the relocation. If such a situation should occur on a weekend, evening or public holiday, the contact must be made to ISA’s emergency number +353 89 238 3199.
- RELOCATION OF STUDENTS AT THE REQUEST OF SUPPLIERS
In the case of host family or other accommodation supplier requesting that a student be relocated as a result of the student’s behaviour being deemed “unacceptable” by the accommodation supplier or due to the incompatibility of the student and the host family, ISA will relocate the student to suitable similar accommodation, subject to availability. Should similar accommodation not be available, ISA will relocate the student to alternative accommodation. ISA will not be held responsible, financially or otherwise, for any inconvenience caused to the student as a result of relocation for reasons of “unacceptable behaviour” by the student or incompatibility with the host family, nor will ISA be liable to pay for any expenses (such as transportation costs etc.) incurred as a result of such a move being required.
Should students wish to extend their stays, they must first contact ISA with the extension request. The student may not make “direct deals” with host families or other accommodation suppliers and the student agrees they will not book direct.
ISA is under no obligation to provide extensions for students who wish to extend their stays, as the extension will always be subject to availability. Extensions “options” without commitment cannot be guaranteed. ISA will endeavour to find similar alternative accommodation, as this is always subject to availability.
- WORKING HOURS & OFFICE DETAILS
Address : 6 Crow Street, Temple Bar Dublin 2, D02 XV00
Telephone : +353 (0) 1 4758987,
E-mail : firstname.lastname@example.org
Emergency after-hours service : +353 (0) 89 238 31 99
We will inform all students immediately in the event this number is changed.
Office hours are from from 09.00 until 17.00 GMT, Monday to Friday. The office is closed on Saturdays, Sundays and Public Holidays (as well as the days between Christmas and New Year). When the office is closed, all email accounts are monitored, however we do not guarantee a reply will be sent within the time limits specified above.
- GENERAL CONDITIONS
i All accommodation is NO SMOKING; Any student smoking or permitting another
person to smoke in the accommodation will be in breach of this licence and will
result in a fine and or a revocation of the licence.
ii Notification of House Rules are published in all residence, failure to observe all these
rules will be in breach of this agreement and will result in a fine and or a revocation of
iii Revocation Should the student –
- a) commit a serious breach of this licence; or
- b) conduct him or herself in a manner that is unlawful or seriously disruptive or anti-social; or
- c) be charged with a criminal offence which in the reasonable opinion of ISA is serious, then ISA shall be absolutely entitled to revoke this Licence forthwith and the student shall vacate the premises on seven days notice (or earlier if deemed appropriate) without prejudice to any other rights accruing in favour of ISA hereunder.
Should the student be in breach of the terms herein contained then ISA at its sole discretion shall be entitled to levy a fine in such amount as it shall decide. If a decision is made to revoke your licence you will forfeit your deposit and licence accommodation fee paid. The administrator shall be entitled to revoke the licence or impose such a fine. The student shall be informed of the ISA’s decision to impose a fine or to revoke the Licence.